FAQ
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Ingredients and Safety Questions
Below are some of are common questions about orders
At Faith&Sage, we believe in providing only the best for your little warriors. Even though our products are catered to kids, adults can use them as well.
Our products are crafted with love and care by our pharmacist and research team, who select only the best quality ingredients for sensitive skin. They are free from ingredients that may harm delicate skin. We proudly avoid using fragrances, dyes, silicones (Dimethicone), parabens (Methylparaben, Propylparaben), phthalates (Diethyl Phthalate), PEG (Polyethylene Glycol), steroids (Hydrocortisone), and chemical sunscreens, including Oxybenzone, Octinoxate, Avobenzone, Homosalate, Octisalate, and Octocrylene. You can trust that our products are gentle, pure, and designed to keep your child's skin healthy and happy.
Faith&Sage, we believe in purity.
We proudly VOID:
- Fragrances & Dyes
- Silicones (Dimethicone)
- Parabens (Methylparaben, Propylparaben)
- Phthalates (Diethyl Phthalate), PEG (Polyethylene Glycol)
- Steroids (Cortisone Derivatives)
- Chemical sunscreens: Oxybenzone, Octinoxate, Avobenzone, Homosalate, Octisalate, and Octocrylene.
You can trust that our products are gentle, pure, and designed to keep your child's skin healthy and happy.
Yes, our KawaSun products can be applied onto the face and body. They are made for kids and babies older than 6 months of age but anyone can use our products since it contains high quality ingredients for your little youngin’s sensitive skin. This water-resistant formula offers broad-spectrum protection, letting them play worry-free from sunup to splashdown.
KawaBiotics and KawaCreams can also be applied on the face and body. They are made for kids and babies older than 3 months of age but anyone can use our products since it contains high quality ingredients for your little youngin’s sensitive skin.
Always consult with your doctor before use if you are pregnant or breastfeeding.
We strive to include safe and effective high quality ingredients into all of our products but please prioritize your doctor’s advice before usage in this case as each individual needs and concerns may be different.
Absolutely no steroids in our formulations.
We proudly avoid using fragrances, dyes, silicones (Dimethicone), parabens (Methylparaben, Propylparaben), phthalates (Diethyl Phthalate), PEG (Polyethylene Glycol), steroids (Cortisone derivatives), and chemical sunscreens, including Oxybenzone, Octinoxate, Avobenzone, Homosalate, Octisalate, and Octocrylene.
You can trust that our products are gentle, pure, and designed to keep your child's skin healthy and happy.
During flare-ups, KawaBiotics can be your first line of defense. Its unique soothing properties can help calm raging skin irritation and promote effective hydration to the affected severe dry skin.
- Step 1: KawaKids KawaBiotics: Intensive Repair Body Balm
The initial stabilizer for open sores, giving the skin time to recover.
Safe and Effective Use of KawaNasal Balm
KawaNasal Balm is a new product formulated by our pharmacists and team of chemists to soothe and lubricate nasal dryness, promoting respiratory comfort associated with nosebleeds during those dry harsh weather and indoor heat.
For External Application:
- Wash Hands Thoroughly: As with intranasal application, wash your hands with soap and warm water for at least 20 seconds.
- Apply to the Affect Area of the Nose or Lips: Apply a small amount of the balm to the affected external area of your nose and lips.
- Gently Massage: Gently massage the balm into the skin using a circular motion allowing for the balm to easily melt and quickly absorb into the skin.
Disclaimer:
While KawaKids KawaNasal Balm is formulated with high-quality ingredients, individual sensitivities may exist.
For optimal results and to ensure safe application, we recommend consulting with your doctor or pediatrician before using KawaKids KawaNasal Balm intranasally. They can assess your individual needs and determine if intranasal application is suitable for you.
- For Intranasal Use: We strongly advise consulting with a healthcare provider before using any product intranasally, including KawaNasal Balm. They can provide specific guidance based on your medical history and current medications.
- Discomfort: If you experience any discomfort, discontinue use and consult your healthcare provider.
Additional Notes:
- Support: For further questions about KawaKids KawaNasal Balm, you can contact our customer care support team with any thoughts, comments or concerns you may have.
- This information is for educational purposes only and does not constitute medical advice.
Customers love our nasal ointment because it simply works & is safe for adults, kids, & babies. An effective & clean alternative to traditional remedies, they pair with our skincare remedies to naturally comfort their whole family.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
- Product will be shipped within 24 hrs of purchased
- Arrival of products ranges from 5-7 business days
- Shipping FREE for carts over $50
Returns are accepted within 90 days of purchase.
Please Note:
- Returns are accepted in its original, unopened, and unused condition with a copy of your receipt.
- Full refunds will be issued to the original payment method within 7 to 10 business days of receiving your return.
- If the product has been used, opened, tampered, then ONLY store credit will be given.
Our Guarantee
Money-Back Guarantee:
- We are confident that you will love our KawaKids products.
- That's why we offer a 90-Day 100% Satisfaction Guarantee.
If, after using any of our KawaKids products consistently for 90 days, you are not completely satisfied with the results, simply follow these steps to receive full store credit:
- Contact us: Within 90 days of receiving your order, email us at faithnsage@yahoo.com with your order number and a brief explanation of why you are not satisfied.
- Return the product: After receiving your information, our customer service team will provide a free return shipping label. Please return the unused portion of the product in its original packaging.
- Receive your refund: Once we receive the unopened, unused original returned product, we will issue a full refund to your original payment method. Product subject to inspection*
- However, if the product has been used, opened, tampered, then ONLY store credit will be given. Store credit which can be used towards any of our KawaKids products.
Terms & Conditions:
- This guarantee applies only to the first-time purchase of any of the KawaKids products.
- The product must have been used consistently as directed for a minimum of 90 days.
- The guarantee does not include any additional fees that may apply (depending on the condition of the return).
- We reserve the right to refuse a refund if we suspect fraudulent activity or misuse of the guarantee.
We stand behind our products and want you to be completely happy with your purchase. If you have any questions, please don't hesitate to contact our customer care team.
Products
Below are some common questions about our products
While KawaBiotics is a fantastic choice for nourishing and calming the skin, it truly shines when addressing more serious or severe skin conditions. Its rich, nourishing properties can however provide significant benefits at any point in your skincare routine.
Here's why we love it for flare-ups:
- Step 1 for Intense Soothing Relief: During flare-ups, KawaBiotics can be your first line of defense. Its unique soothing properties can help calm raging skin irritation and promote effective hydration to the affected severe dry skin.
- KawaKids KawaBiotics: Intensive Repair Body Balm – The initial stabilizer for open sores, giving the skin time to recover.
Beyond Flare-Ups:
- Nourishment Anytime: Even when your skin is feeling good, KawaBiotics can also provide a nourishing boost. It helps maintain healthy, balanced skin.
Possible Indicators of Severe Eczema:
- The extent of Affected Skin: More than 50% of the body is covered, especially the face, hands, and feet.
- Intensity of Symptoms: Constant, intense itching disrupts sleep or daily activities.
- Skin Lesions: Weeping, crusting, or bleeding lesions on the skin.
- Impact on Daily Life: Eczema significantly affects quality of life, causing emotional distress, sleep problems, or difficulty with daily activities.
- Resistance to Treatment: Eczema does not respond well to standard treatments like topical steroids.
Important Note: These are general indicators. The best way to determine severity is to consult a physician or dermatologist.
They can assess your child's specific case considering:
- Extent and Symptoms: How much skin is affected and how severe the itching is.
- Impact on Daily Life: How Eczema affects sleep, activities, and overall well-being.
- Age: Due to communication limitations, eczema in infants and young children requires special attention.
KawaCream is your daily dose of essential hydration and nourishment. It helps prevent dryness, irritation, and signs of aging, keeping your skin looking healthy and radiant.
KawaKids KawaCream: Daily TLC for Happy Skin
KawaKids KawaCream is designed to be your little one's daily superhero, providing a shield of moisture and comfort for healthy skin. Think of it as Step 2 in their skincare routine, a daily dose of love to keep their skin happy and hydrated.
- Step 2: KawaKids KawaCream – Your daily maintenance hero, keeping skin hydrated and happy.
For everyday adventures, KawaKids KawaCream is your go-to moisturizer. But when battles rage, call in the reinforcements and remember the 1,2 punch for a speedy recovery!
The Powerful Duo: KawaBiotics provides targeted relief for flare-ups, while KawaCream is your daily companion. Together, they form a complete skincare regimen for healthy, resilient skin.
Yes, our KawaSun products are made for kids and babies older than 6 months of age but anyone can use our products since it contains the best quality ingredients for your little youngin’s. This water-resistant formula offers broad-spectrum protection, letting them play worry-free from sunup to splashdown.
KawaSun goes beyond just shielding your child from the sun's harmful rays. Its nourishing formula helps to:
- Provide mighty mineral shield (25% Zinc Oxide): This hero ingredient acts like a physical barrier, deflecting UVA and UVB rays before they can harm your child's delicate skin.
- Provide Broad Spectrum SPF 50 Protection with 80 Minutes Water Resistance
- Empower the skin's natural barrier: Keeping it healthy and protected throughout the day.
- Soothe and hydrate: Leaving skin feeling comfortable and refreshed, even after a day of fun in the sun.
With KawaSun, you can let your little adventurer embrace the sunshine with confidence, knowing their skin is protected and cared for. It's the perfect sunscreen companion for every splashtastic adventure!
KawaSun Stick: This convenient stick is perfect for throwing in your bag, making reapplication a breeze, no matter where your adventures take you.
KawaSun Lotion: For easier full body application for all your sun-kiss adventurers.
Uses • Helps prevent sunburn • if used as directed with other sun protection measures (see Directions), decreases the risk of skin cancer and early skin aging caused by the sun.
Warnings
For external use only • Do not use on damaged or broken skin • When using this product Keep out of eyes. Rinse with water to remove • Stop use and ask a doctor if rash occurs • Keep out of reach of children. If a product is swallowed get medical help or contact a Poison Control Center immediately • May stain some fabrics and surfaces
Directions • Apply liberally to exposed areas15 minutes before sun exposure • Reapply at least every two hours, after 80 minutes of swimming or sweating, or immediately after towel-drying.
Sun Protection Measures: Spending time in the sun increases your risk of skin cancer and early skin aging. To decrease this risk, regularly use a sunscreen with a broad-spectrum SPF of 15 or higher and other protection measures including: • Limit time in the sun, especially from 10 a.m. - 2 p.m. • Wear long-sleeve shirts, pants, hats, and sunglasses • Children under 6 months: ask a doctor
(Please remove this bottom line - I don’t know how to do it, lol)
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